Reference

Terms That Cover How oxi88 Works for You

These terms set out exactly what you agree to when you open an account with us — from how deposits through DANA, OVO, or GoPay are processed to how we handle your data and what happens if something goes wrong.

Account EligibilityWallet & Payment TermsYour Data RightsDispute ProcessJurisdiction Notice
oxi88 Terms That Cover How oxi88 Works for You
HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

Your account data is stored securely and used only to operate your oxi88 account. We do not sell your personal information to third parties. You can request a copy of the data we hold on you, or ask us to delete your account, by contacting support — we process those requests in line with applicable data protection rules for your region.

Account Security

Your account is protected with password authentication and session controls. We recommend you use a unique password and never share your login with anyone else.

Cookie Use

We use cookies to keep your session active and to remember your wallet preference between visits. You can manage cookie settings in your browser at any time.

Data Retention

We keep transaction and account records for as long as required by applicable regulations in your region. Inactive accounts are flagged after a period set out in our privacy policy.

Requesting Changes

To update your registered email, phone number, or linked wallet, submit a request through live chat with a form of ID. Changes take effect after we verify your identity.

REACH US DIRECTLY

How to Contact Us About These Terms

Got a question about something in these terms, or need to dispute a transaction? Our support team handles account and policy queries through three channels. For wallet issues — such as a deposit that shows in your DANA or OVO app but hasn't reflected in your account balance — live chat gets you the fastest response.

Live Chat Open the chat widget inside your account dashboard. Wallet discrepancies, account access issues, and policy questions are handled here.
Email Support Write to our support address for formal disputes, account suspension reviews, or requests to update your registered wallet details.
Help Centre Our help centre covers common terms questions — transaction limits, verification steps, and what happens when a withdrawal is delayed.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If yours isn't here, live chat or email support will get you a direct answer.

Account registration is open to eligible individuals in regions where access to oxi88 is permitted under local law. You must meet the legal age requirement in your jurisdiction to register.

Open live chat and share your wallet transaction reference number. We check the payment on our end and, if confirmed, credit your account manually. Most cases are resolved within the same session.

No. These terms permit one account per person. Duplicate accounts are against our policy and may result in both accounts being suspended, including any balance held in them.

Contact support by email with your account details and the reason for your request. We process closures and data deletion requests in line with applicable regional data protection requirements.

We may ask you to confirm your identity before processing a withdrawal or if unusual activity is detected. This typically involves submitting a photo ID and confirming your registered wallet details match the withdrawal destination.

Yes. We notify you of material changes by email or through an in-account notice before the change takes effect. Continued use of your account after that date means you accept the updated terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.