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How oxi88 Handles Your Personal Data

This Privacy Policy covers what data oxi88 collects when you create an account, connect a wallet like DANA, OVO or GoPay, and use our lobby — and how we protect it.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access your dataData deletion on requestIndonesia-region applicability
oxi88 How oxi88 Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct or remove data we hold on your account, our support team handles those requests directly. Use any of the channels below to submit a data request. We aim to respond within a reasonable timeframe, and we will confirm receipt of your request before processing it.

Team online

Live Chat

Open the chat widget from your account dashboard. Identify yourself, state your request clearly, and our team will confirm next steps for your data query.

Email Support

Send your data access or deletion request to our support email address listed in your account settings. Include the wallet type — DANA, OVO or GoPay — linked to your account.

Account Settings

Some data preferences — cookie consent, communication opt-outs — can be managed directly inside your account settings without contacting support.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our data practices are built around keeping your account details secure and giving you real control over what we hold. Here is how each area works in practice.

Account Security Your login is protected with OTP verification sent to your registered number. We flag unusual access attempts and may lock a session until you re-verify your identity.
Cookie Usage We use session cookies to keep you logged in and analytics cookies to see which lobby sections you visit most. You can block non-essential cookies in your browser without losing account access.
Data Retention Active account records are retained while your account remains open. When you request deletion, we remove marketing data first, then account data, subject to any retention obligations under applicable local regulations.
Third-Party Sharing Wallet processors — those handling DANA, OVO and GoPay flows — receive only what is needed to complete a transaction. We do not pass your data to advertisers or data brokers.

Your Questions About Privacy Answered

These are the questions we actually hear from account holders about how their data is used, stored and accessed on oxi88.

We collect your registration details, linked e-wallet identifier (DANA, OVO or GoPay), device session data and transaction references. We do not store wallet PINs or full financial credentials.

Yes. Submit a data access request via live chat or the support email shown in your account settings. We will compile and send your data within a reasonable period after verifying your identity.

Contact support through live chat or email, clearly stating you want your data deleted. We process marketing and preference data first, then account records, subject to any legal retention requirements that apply.

Only with payment processors handling your DANA, OVO or GoPay transactions, and only with the minimum information needed. We do not sell or share your data with advertisers or external data companies.

Session cookies keep your lobby state active while you browse. Analytics cookies help us see how sections of the site perform. You can disable non-essential cookies in your browser settings at any time.

Preference and marketing data is removed promptly on account closure. Transaction and identity records may be kept longer where applicable local regulations require retention. We will tell you the timeframe when you close your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.